REAL FOOD CULTURE TERMS & CONDITIONS

Welcome to Real Food Culture website. If you continue to browse and use this website, in addition to our social media including our Facebook group you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Real Food Culture relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Real Food Culture and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Amendments of Terms
Real Food Culture reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant changes to you where possible. If you choose to use our website then we will regard that use as evidence of your agreement and acceptance that these terms govern your and Real Food Culture rights and obligations to each other.

Liability
By you using our website that you agree and accept that Real Food Culture is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law

Privacy Policy

Introduction
Real Food Culture regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Real Food Culture users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Kristy Arnall at kristy@realfoodculture.com.au 0402676019.

Collection of Information
In order to use the Real Food Culture website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Real Food Culture is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Real Food Culture customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at kristy@realfoodculture.com.au.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at kristy@realfoodculture.com.au.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Real Food Culture uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at kristy@realfoodculture.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Real Food Culture may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Real Food Culture does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Real Food Culture site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.realfoodculture.com.au.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy
Real Food Culture uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. – Payments are fully automated with an immediate response. – Your complete credit card number cannot be viewed by Real Food Culture or any outside party. – All transactions are performed under 128 Bit SSL Certificate. – All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. – eWAY is an authorised third party processor for all the major Australian banks. – eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Real Food Culture. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Ordering, Products & Collection Policy

Introduction
Thank you for being a part of the Real Food Culture buying community. Please read these policies in their entirety. It contains important information regarding ordering, products, product claims, out of stock items and prices. If you have questions or concerns regarding this statement, you should first contact Kristy Arnall at kristy@realfoodculture.com.au 0402676019.

Order Process
We are not a typical shop. When you purchase with us you are pre-ordering your items. We have weekly, monthly and occasional orders. Please refer to information on the ordering schedule on the Real Food Culture website, it shows important dates and timeline pertaining to product orders and when product is available for collection or delivery. As a standard guideline expect a 5 day (fresh produce) and 20 day (grocery lines) turn around period between ordering and delivery.

Order Changes & Cancellations
The Real Food Culture buying power only works when people are genuine with their order commitments. Once you have committed to your order, product allocations begin. If you feel your situation merits exception, please contact Real Food Culture within 24 hours of committing to your order. If you contact us before we place the order with the supplier, we reserve the right to consider your reasons and you can elect to receive a refund or store credit. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If we agree to cancel your order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Real Food Culture due to the cancellation of your order. If you should make a mistake when ordering, please contact Real Food Culture immediately and if the order has not been placed with the supplier, we will always do our best to accommodate your request.

Product Offering and Out of Stock
Real Food Culture sources a variety of products from a number of suppliers. Some products can be sourced from two or more suppliers. Real Food Culture does it’s best to ensure the same level of quality is upheld from each individual supplier and appropriate information is updated on the Real Food Culture website pertaining to the products. Based upon product availability Real Food Culture may provide product or packaging substitutions where appropriate.

We try to update the Real Food Culture website with any out of stock items from our suppliers. There are times during the order window that the supplier might run out. If a product or suitable substitution is unavailable you can elect to receive a full refund or store credit.

Images
Whilst Real Food Culture aims to accurately represent the product images on Real Food Culture website they should be used as a guideline only. The product you receive may differ from the images depicted. Products and packaging are subject to change.

Product Descriptions & Information
Whilst Real Food culture aims to ensure that our product information is correct and up to date. We cannot take responsibility for any inaccurate information or misrepresentation of products on our website. We work closely with our suppliers to understand our products and provide the most accurate information available to us.

Product Claims & Medical Advice
Any dietary, nutritional or medical advice on the website is not intended to replace a one ¬on one relationship with a health care professional. You should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet

Prices
Prices can and do change regularly. Our website will be updated as price changes are received from our suppliers. If you accidentally order outside the advertised order open and closes date we reserve the right to recover any amount relating to price differences if you are proceeding with your order. All of our prices are in Australian Dollars (AUD) and prices do not include Goods & Service tax (GST) as Real Food Culture is not registered for GST.

Allergen Statement
Real Food Culture packs a wide range of natural food products on shared equipment including nuts, seeds, grains and cereals. This includes but are not limited to eggs, sesame seed, peanuts, tree nuts, soy and gluten. While we do our best to avoid any kind of cross contamination this can occasionally occur and any of our products may contain traces of these. Real Food Culture also stocks a wide variety of products packed externally and there is the possibility that suppliers could change the formulation or substitute ingredients at any time, without notice. Customers concerned with food allergies need to be aware of this risk.

Collection & Delivery

Physical:
After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

Real Food Culture has collection available at the Warehouse as well as delivery, sometimes via a third party.

You must collect your order during the nominated collection times which were advertised on the Real Food Culture Website at the time of ordering. If you unable to collect during this time frame you should first contact Kristy Arnall at kristy@realfoodculture.com.au 0402676019. Real Food Culture cannot be held responsible for any product quality issues when you fail to collect within the advertised time frame.

Physical goods may be delivered by Real Food Culture and/or other courier companies. Deliveries are processed in accordance with the delivery schedule outlined on the website. Our delivery service does not require you to be home and we will leave your order in an appropriate location, we encourage you to enter information on your order for any specific details. When you order you are in agreeance of these terms.

Replacement of damaged or lost items is made at the discretion of Real Food Culture

Digital:

After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Changes to Products, Ordering & Delivery Policy
We reserve the right to modify this statement at any time, so please review it frequently.

Returns & Refunds

We strive to ensure the Real Food Culture Community is 100% satisfied with our products and service. If for any reason you are not completely satisfied with your purchase please email Kristy Arnall kristy@realfoodculture.com.au within 48hours from the time you receive the goods. Please include a valid reason for your return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Real Food Culture will not be responsible or parcels lost or damaged in transit if you choose not to insure.

Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Real Food Culture.

All refundable deposits (i.e delivery boxes)  will be processed as a credit note.

Exclusion of Competitors
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Real Food Culture. Real Food Culture excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Real Food Culture will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Real Food Culture reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, Trademark & Restriction of Use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website. Real Food Culture expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.